Terms & Conditions

Terms & Conditions — Capstan Coaching

Payment of any invoice from Capstan Coaching, or commencement of any session or preparatory conversation forming part of a coaching engagement, constitutes acceptance of these Terms and Conditions.

1. Payment & Pricing

Payment must be made in full before the start of the first session.
Prices may change from time to time. Once an invoice has been issued and accepted, the price for that package is fixed.
The client is committed to paying the full package price stated on the issued invoice.

2. Cancellations & Rescheduling

Over 48 hours’ notice: no charge; the session will be rearranged free of charge.
Less than 48 hours’ notice: the session will be treated as missed and no replacement will be offered.

3. Refunds & Cooling-Off Period

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you are entitled to a full refund within 14 calendar days of purchase, provided the engagement has not started.
If you request that the engagement begins within this 14-day period, you are confirming that you have read and understood your cancellation rights and that you consent to early commencement. By doing so, you acknowledge that any work already undertaken will not be refundable.
Refunds outside this period are discretionary and are not guaranteed.
Refunds do not apply to work already completed, including delivered sessions, preparation, or follow-up activity.

4. Termination

The programme purchased must be completed within the timeframe agreed at the time of purchase. The engagement will terminate at the end of this timeframe unless an extension is agreed in writing, which may be subject to an additional fee.
Either party may end this agreement by written notice.
Work already completed, including delivered sessions, preparation, or follow-up activity, remains payable in full.
Any unused portion of a programme will be considered at the discretion of Capstan Coaching, with no entitlement implied.

5. Corporate-Sponsored and Business Engagements

Where a third party, such as an employer or sponsoring organisation, pays for coaching on behalf of an individual client, these Terms apply equally to that engagement unless otherwise agreed in writing.

6. Confidentiality

All coaching sessions will be treated with complete confidentiality.
Confidentiality may only be broken if:
- required by law, or
- there is a reasonable belief that you or others are at risk of serious harm.
Where possible, any such disclosure will be discussed with you first.
Corporate-sponsored engagements will have confidentiality boundaries agreed with the sponsoring organisation.
Your coach may share anonymised examples within coaching supervision. This is a professional and ethical requirement and does not identify you in any way.

7. Client Responsibilities

You remain fully responsible for your own health, wellbeing, and decisions.
Coaching is not therapy, counselling, or legal, financial, or medical advice.
Capstan Coaching is not a medical provider and does not offer diagnosis or treatment. You should seek appropriate professional advice for such matters.
Coaching may raise awareness and encourage change. Any decisions you make as a result remain your responsibility.

8. Professional Standards

Your coach is qualified, accredited, and certified by the Association for Coaching, insured to provide these services, and works to the standards set out in the Global Code of Ethics.

9. Intellectual Property

All materials provided during coaching sessions remain the intellectual property of Capstan Coaching.
Materials are for your personal use only and must not be copied, shared, or distributed without written permission.

10. Liability

While Capstan Coaching is committed to high professional standards, results cannot be guaranteed and depend on your own commitment and actions.
Our total liability to you, however arising, is limited to the amount you have paid for the services giving rise to the claim.
Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

11. Data Protection

We comply with the UK GDPR and the Data Protection Act 2018.
Your personal data will only be used for delivering services, administration, and invoicing.
For further details, please see our Privacy Policy.

12. Consumer Protection

These Terms are designed to comply with all applicable UK consumer protection legislation, including the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and the Digital Markets, Competition and Consumers Act 2024.
Nothing in these Terms affects your statutory rights as a consumer where those rights apply.

12. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.