Terms & Conditions

Terms & Conditions — Capstan Coaching

Payment of any invoice from Capstan Coaching or commencement of a session constitutes acceptance of these Terms & Conditions.

1. Payment & Pricing

Payment must be made in full before the start of the first session.
Prices may change from time to time, but once an invoice has been issued and accepted, the price for that package is fixed.
The client is committed to paying the full package price stated on the invoice issued.

2. Cancellations & Rescheduling

Over 48 hours’ notice: no charge; the session will be rearranged free of charge.
Less than 48 hours’ notice: the session will be treated as missed and charged in full.
The coaching programme purchased must be completed within the timeframe agreed at the time of purchase. For bespoke coaching packages, the timeframe will be agreed in advance of coaching starting.

3. Refunds & Cooling-Off

In accordance with the Consumer Contracts Regulations 2013, you are entitled to a full refund within 14 days of purchase if sessions have not started.
If coaching begins within this 14-day period, you agree to waive this right to cancel.
Refunds outside this period are discretionary and not guaranteed.
Refunds are never possible for completed sessions.

4. Termination

Either party may end this agreement in writing.
Sessions already delivered remain payable in full.
Refunds for unused prepaid sessions will be at our discretion unless otherwise agreed in writing.

5. Confidentiality

All coaching sessions will be treated with complete confidentiality.
Confidentiality may only be broken if:
- required by law, or
- it is believed that you or others are at risk of serious harm
Where possible, any such disclosure will be discussed with you first.
Your coach may share anonymised examples within coaching supervision, always respecting confidentiality. Supervision supports professional development and ethical practice.

6. Client Responsibilities

You remain fully responsible for your own health, wellbeing, and decisions.
Coaching is not therapy, counselling, legal, financial, or medical advice.
Capstan Coaching is not a medical provider and does not offer diagnosis or treatment. You should seek appropriate professional advice for such matters.
Coaching may raise awareness and encourage change. Any decisions you make as a result remain your responsibility. Capstan Coaching accepts no liability for such decisions.

7. Professional Standards

Your coach is qualified, accredited, and certified by the Association for Coaching, insured to provide these services, and works to the standards set out in the Global Code of Ethics.

8. Intellectual Property

All materials provided in coaching sessions remain the intellectual property of Capstan Coaching.
Materials are provided for your personal use only and must not be copied, shared, or distributed without written permission.

9. Liability

While Capstan Coaching is committed to high professional standards, results cannot be guaranteed and depend on your own commitment and actions.
Our total liability to you, however arising, is limited to the amount you have paid for the services giving rise to the claim.
Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded by law.

10. Data Protection

We comply with the UK GDPR and the Data Protection Act 2018.
Your personal data will only be used for delivering services, administration, and invoicing.
For further details, please see our Privacy Policy.

11. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.